Here is a Conflict Resolution Follow-Up Template designed to document the agreement and maintain momentum. It is a best practice to send this within 24 hours while the discussion is fresh.
Email Template: Post-Mediation Alignment
Subject: Recap & Next Steps: Our Discussion on [Project Name]
Hi [Name 1] and [Name 2],
Thank you both for your openness and professionalism during our meeting earlier today. I appreciate your willingness to find a path forward that supports both of your workflows and our team goals.
As we discussed, we have agreed to the following Action Locks to reduce friction and improve our collaboration:
Communication Update: [e.g., All data hand-offs will now happen via the shared Trello board rather than email to ensure visibility].
The 24-Hour Rule: [e.g., Both parties agree to flag potential delays at least 24 hours before a deadline].
Direct Feedback: [e.g., If a concern arises, you will speak with each other directly first before escalating to a formal meeting].
I have updated our RACI Chart to reflect these tweaks in ownership. These changes are designed to give you more clarity and reduce the “guesswork” that was causing frustration.
Let’s touch base briefly in two weeks during our 1-on-1s to see how these new steps are working for you. If you have any additions or feel I missed a key point, please let me know by EOD tomorrow.
I’m confident these adjustments will make our work much smoother.
Best,
[Your Name]